Recognition for good customer service

I want to make a public statement about some good customer service I recently received.

I’ve studied with SouthNarc and really admire his approach, his knowledge, and his products. For the past some years I’ve wanted to pick up one of his Clinch Picks, but they were no longer being made.

Well, he’s been working on getting some production versions made, and they’ve finally become available through ccdefense.com. In fact, it’s been great that a lot of SouthNarc’s stuff is finally available again via ccdefense: be it the clinch pick, the clinch pick trainer, top popper, or his DVD’s. All good stuff.

So I previously ordered stuff from ccdefense and received it no problem. Then some weeks ago I decided to order some more stuff. Well, the stuff didn’t show up in a timely manner. When I contacted Will @ ccdefense, he looked into matters. We’re not sure what happened as the USPS said it was delivered, but I sure didn’t receive it. But Will didn’t leave things be. He said he would ask the Shivworks guys if he could just send me another order. Yesterday I received my order, plus one of Shivworks’ DVDs (I already had the DVD, but it was a nice gesture). I don’t know what happened to the first order, but if I ever receive it (I’ve had that happen — 2nd order gets sent out, and then a month later the original shows up), I will send it back. Updated: Will let me know he did get the package back from the Post Office; apparently the package got caught in a sorting machine and it destroyed the box. So that explains that.

I wanted to make this positive customer service experience known. It’s my understanding Will does this on the side, so he’s got other things in his life to deal with — this is not his primary focus in a day. But he went out of his way to remedy a problem that was probably my fault (due to how I sent payment through PayPal). There was no hassle, no problem, just a desire to make things right. Plus I got a little extra, which was totally unnecessary but very cool.

Will (and perhaps Craig too), thank you very much for your good customer service.